About

FAQ

• Where is the store based?

  Brampton, Canada

• Is your shop affected by the Canada Post Strike?

  Yes, I primarily use Canada Post to ship orders, and as you may be aware, if you follow other Canadian creators and small businesses, as of December 17, 2024, the strike is officially over. Due to the backlog of mail and shipments Canada Post will likely be catching up on due to the strike, I will be holding all shop orders and shipping them in the new year. This way, we can hopefully avoid your order being lost in the backlog.

  I know this can be frustrating and I continue to thank you so much for your patience. If you have any issues or questions or would like a refund, please send me an email to [email protected].

• Do you accept orders placed outside of the US?

  Yes, but I do not provide tracking for international orders. They will be shipped via Canada Post Ground and can take up to 2 months to arrive depending on your postal service. I am not responsible for lost, damaged, or stolen orders. If you have any questions, please email me at [email protected].

• Is tracking applied to my order?

  No. I do not provide tracking for Canadian, US, and international orders. They will be shipped via Canada Post Ground and can take up to 2 months to arrive depending on your postal service. I am not responsible for lost, damaged, or stolen orders. If you have any questions, please email me at [email protected].

• How long will it take to receive my order?

  It may take me a up to three business days to package your order and get to the post office to mail it.

  Once shipped most Canadian and US orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service and international orders will arrive anywhere between four to six weeks depending on your postal service.

  I am not responsible for lost, damaged, or stolen orders. If you have any questions, please email me at [email protected].

  Thank you for understanding :)

• What shipping company do you use?

  I use Canada Post.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.